We want you to be happy with your purchase of a product on HipFonts. As the products sold on the website are digital and cannot be returned, only exceptional circumstances allow for a refund, such as a double purchase or an exchange of license. Please read the following statement about our policy.
1. Refund Inquiry
Duplicate purchase
In case of a double purchase you are entitled to restitution within two weeks of purchase. An example of a ‘double purchase’ is two identical licenses for a similar product or the purchase of a product which is also included in a bundle that was bought. To finalize a refund we require a receipt or proof of purchase. In case of a double purchase please contact us as soon as possible through the contact form and we will be glad to help.
2. Refund Issues
Refund approval and rejection
Once a refund is approved, we will send you an email to inform you. We will also inform you in case of a rejection. If your request is approved, the refund will be processed and transferred to your credit card or bank account within a reasonable number of days.
Late or missing refunds
Should your refund be late in arriving, please first check your bank account again. The next step is to contact your credit card company as it may take some time before the refund shows on your account. Then contact the bank to check whether the refund is still in transfer. After you’ve done all that and you still cannot trace your refund, please contact us through our contact form on the contact page.